Privacy Policy
Privacy Policy
Last updated: 30 August 2026
At Raven Peptides, we take the privacy and security of your personal information seriously.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with Raven Peptides.
Please read this policy carefully so that you understand how your information is handled.
1. About Us
This website is operated by:
Raven Peptides
Email: [email protected]
Website: ravenpeptides.co.uk
For the purposes of applicable UK data protection law, Raven Peptides is the data controller of the personal information described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with us, we may collect the following types of personal information.
Identity & Contact Information
This may include:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number
Order Information
When you place an order, we may collect information including:
- Products ordered
- Order number
- Order value
- Delivery method
- Order history
- Returns, refunds or replacements
- Communications relating to your order
Payment Information
Payments may be processed through third-party payment providers.
We may receive information confirming whether a transaction was successful, together with payment-related details such as:
- Payment method
- Transaction reference
- Payment status
- Partial payment card information where supplied by the payment provider
We do not normally store your complete payment card details ourselves where payment is processed securely by a third-party payment provider.
Website & Technical Information
When you use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- Website interactions
- Cookie or similar technology identifiers
Communications
If you contact us, we may retain information contained within your correspondence, including emails, contact forms and customer-service enquiries.
3. Information We Do Not Require
Raven Peptides products are supplied strictly for laboratory and research purposes.
We do not require medical information, health records, diagnoses or other health-related information in order to process a normal product order.
Please do not include unnecessary medical or health information when contacting us.
4. How We Collect Your Information
We may collect personal information:
- When you place an order.
- When you create an account, if customer accounts are available.
- When you contact us.
- When you subscribe to marketing communications.
- When you use our website.
- Through cookies and similar technologies.
- From payment processors and delivery providers in connection with an order.
- From fraud-prevention or security services where applicable.
5. How We Use Your Information
We only use personal information where we have an appropriate reason to do so.
We may use your information for the following purposes.
Processing Orders
We use customer information to:
- Accept and process orders.
- Take or confirm payment.
- Prepare products for dispatch.
- Send order confirmations.
- Arrange delivery.
- Provide tracking information.
- Manage returns, refunds or replacements.
The lawful basis for this processing is generally that it is necessary to perform our contract with you or take steps at your request before entering into a contract.
Customer Service
We may use your information to:
- Respond to enquiries.
- Resolve order issues.
- Investigate delivery problems.
- Handle complaints.
- Provide information relating to products or services you have purchased.
Depending on the circumstances, we rely on performance of our contract with you or our legitimate interests in providing effective customer service.
Legal & Regulatory Requirements
We may process or retain certain information where required to:
- Maintain accounting and transaction records.
- Meet tax obligations.
- Respond to lawful requests from authorities.
- Establish, exercise or defend legal claims.
- Comply with applicable laws and regulations.
Where applicable, the lawful basis is compliance with a legal obligation.
Fraud Prevention & Security
We may process information to:
- Detect suspicious transactions.
- Prevent fraud.
- Protect our website.
- Prevent unauthorised access.
- Protect Raven Peptides, our customers and third parties.
We generally rely on our legitimate interests in protecting our business and customers, together with any applicable legal obligations.
Improving Our Website & Services
We may analyse information about how visitors use our website in order to:
- Monitor website performance.
- Diagnose technical issues.
- Understand how the website is used.
- Improve navigation and usability.
- Develop our services.
Depending on the technology used, we may rely on our legitimate interests or your consent.
Where consent is legally required for cookies or similar technologies, they will not be used until the required consent has been obtained.
6. Marketing Communications
We may occasionally provide customers or subscribers with information about Raven Peptides products, services or business updates where permitted by law.
Where consent is required, we will ask for it before sending marketing communications.
You may unsubscribe from marketing communications at any time by:
- Using the unsubscribe link contained within an email; or
- Contacting us at [email protected].
Stopping marketing communications will not prevent us from sending essential service messages relating to an order, payment, delivery, account or customer-service matter.
You have the right to object to the use of your personal information for direct marketing at any time.
7. Cookies
Our website may use cookies and similar technologies.
Cookies are small files placed on your device that can help a website operate correctly and provide information about how it is being used.
Cookies may include:
Strictly Necessary Cookies
These cookies are required for essential website functions such as:
- Shopping baskets
- Checkout
- Security
- Account login
- Payment processing
Analytics Cookies
Where used, analytics technologies help us understand how visitors interact with the website and identify areas that could be improved.
Marketing Cookies
If we use advertising or marketing technologies, these may be used to measure advertising performance or provide more relevant advertising.
Where required by law, non-essential cookies will only be placed after you have provided the appropriate consent.
You can find further information in our separate Cookie Policy.
8. Who We Share Your Information With
We do not sell your personal information.
However, we may need to share relevant information with trusted third parties that help us operate our business and fulfil orders.
These may include:
Delivery Providers
We may provide your name, delivery address and necessary contact information to Royal Mail or another delivery provider in order to deliver your order.
Payment Providers
Payment information may be processed by the payment provider available through our checkout.
The provider may process your information under its own privacy terms as well as acting as a service provider to us.
Website & Hosting Providers
We may use third-party businesses to provide:
- Website hosting
- Ecommerce infrastructure
- Email services
- Cloud storage
- Website security
- Technical support
Professional Advisers
Where necessary, information may be shared with professional advisers such as:
- Accountants
- Solicitors
- Tax advisers
- Insurers
Government & Regulatory Authorities
We may disclose information where required by law, regulation, court order or another lawful request from an authorised body.
We require service providers processing information on our behalf to handle it appropriately and securely.
9. Royal Mail
Where Royal Mail is used to deliver an order, we may provide Royal Mail with the information reasonably necessary to complete delivery.
This may include:
- Recipient name
- Delivery address
- Contact details where required
- Parcel or tracking information
Royal Mail may process personal information in accordance with its own privacy policies and legal obligations.
10. International Data Transfers
Some of the businesses that provide website, payment, analytics, email, hosting or other technology services to us may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure the information receives an appropriate level of protection as required by applicable data protection law.
Depending on the destination and provider, this may include relying on:
- UK adequacy regulations;
- Approved contractual safeguards; or
- Other legally recognised transfer mechanisms.
Further information about applicable safeguards may be requested by contacting us.
11. How Long We Keep Your Information
We do not keep personal information for longer than reasonably necessary.
The period for which information is retained depends on:
- Why it was collected.
- Whether it remains necessary to provide a service.
- Accounting and tax requirements.
- Fraud-prevention requirements.
- Legal or regulatory obligations.
- The potential need to establish or defend legal claims.
Order and transaction records may therefore be retained for longer than general customer-service correspondence.
Where information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access.
- Loss.
- Misuse.
- Alteration.
- Disclosure.
- Destruction.
Measures may include access controls, secure website technologies, trusted payment processors, account security and appropriate internal procedures.
However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.
13. Your Data Protection Rights
Depending on the circumstances and the lawful basis being relied upon, UK data protection law may provide you with rights relating to your personal information.
These can include:
Right of Access
You may request information about the personal data we hold about you and obtain a copy of it.
Right to Rectification
You may ask us to correct information that is inaccurate or complete information that is incomplete.
Right to Erasure
In certain circumstances, you may ask us to delete your personal information.
This right is not absolute and we may need to retain certain information where there is a lawful reason to do so.
Right to Restrict Processing
In certain circumstances, you may request that we restrict the way your information is processed.
Right to Data Portability
Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format.
Right to Object
In certain circumstances, you may object to processing based on legitimate interests.
You have the right to object to direct marketing at any time.
Right to Withdraw Consent
Where we rely on your consent, you may withdraw that consent at any time.
Withdrawal of consent will not affect processing that was lawful before consent was withdrawn.
14. Exercising Your Rights
To exercise any of your data protection rights, please contact:
Email: [email protected]
Please provide sufficient information to allow us to identify you and understand your request.
We may need to request additional information where reasonably necessary to verify your identity before releasing or changing personal information.
There is normally no charge for exercising your data protection rights, although a fee may be permitted in limited circumstances provided for by law.
15. Data Protection Complaints
If you have concerns about how Raven Peptides has handled your personal information, please contact us first so that we have an opportunity to investigate the matter.
You can contact us at:
Email: [email protected]
You also have the right to make a complaint to the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Your right to contact the ICO is not affected by contacting us first.
16. Children
Our website and products are not intended for children.
You must be at least 18 years old to place an order with Raven Peptides.
We do not knowingly seek to collect personal information from children for the purpose of selling our products.
If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we will take appropriate steps to address the situation.
17. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes to our website.
- Changes to our business practices.
- New service providers.
- Changes to applicable legal or regulatory requirements.
The latest version will always be published on this page.
The date at the top of this Privacy Policy indicates when it was most recently updated.
Where a significant change affects how we use personal information, we will take appropriate steps to bring the change to the attention of affected individuals where required.
19. Contact Us
If you have questions about this Privacy Policy, how your information is handled or your data protection rights, please contact:
Raven Peptides
Email: [email protected]
Website: ravenpeptides.co.uk
Our Privacy Commitment
At Raven Peptides, we believe customer information should be treated with the same principles we apply across our brand:
Clarity. Security. Transparency.
We will only use personal information where we have an appropriate reason to do so and will take reasonable steps to keep it protected.